For Cable Operators

 
iPacesetters serves many of the top cable multiple system operators (MSOs) with contact center and other solutions designed to improve customer relationships and drive revenues. Our highly skilled agents receive campaign-specific training prior to each project so they have a clear grasp of the offer, price points, competitive offers, customer benefits, and how to overcome frequently heard objections.
 
iPacesetters’ access into MSO-specific billing systems (CSG, ICOM & Comtrac) enables us to provide turnkey solutions for our client partners, freeing their resources for other activities. Billing system access allows our agents to view your customers’ current product selections and make informed suggestions that drive sales of more valuable packages and premium products.
 
Our agents are supported by a state-of the-art information management system, which serves as the platform for our fully integrated, fully redundant call center management services and provides tools such as remote monitoring and digital recording to further improve service quality.
 
Our contact center services include the following:

  • Inbound
  • Outbound
  • Email response
  • Web chat support

 
Our contact centers provide Business-to-Consumer and Business-to-Business support for the following:

  • Acquisition
  • Cross-sell/Up-sell
  • Retention
  • Renewal/Win-back
  • Customer care – billing
  • Surveys

 
Learn more about our solutions for cable operators.